Creating Memorable Customer Experiences

THURSDAY, SEPTEMBER 13, 9AM - 12PM

@ LYNCHBURG REGIONAL BUSINESS ALLIANCE, 300 LUCADO PL.

Maximize your long-term profitability with efficient and friendly interactions at every single touch point. Come hear from Dr. Vincent Magnini, author and associate professor at Virginia Tech, and learn about the latest research on establishing and maintaining a first-class customer service culture. This is a free event open to all business owners!

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Recently ranked one of the top 12 most prolific hospitality researchers worldwide, Dr. Magnini has published six books and more than 150 articles and reports. His projects typically include destination marketing plans, economic impact analyses, feasibility studies and visitor satisfaction tracking. Dr. Magnini also been featured on National Public Radio’s (NPR) All Things Cosnsidered and With Good Reason, as well as being cited in the New York Times. Before his career in academia, Dr. Magnini worked on management teams at Marriott, Hyatt and Hilton Garden branded hotels in the Mid-Atlantic and Midwestern regions of the U.S.


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